At 31000, gaming should always be a source of entertainment — never a source of stress or financial strain. This page outlines the tools available to help you play within your own limits, recognise early warning signs, and reach out for support whenever you need it. We are committed to making responsible gaming accessible and easy to act on for every Filipino player on our platform.
Every registered player on 31000 has access to a full set of self-management controls directly from their account dashboard — no need to contact support for the basics.
Set a daily, weekly, or monthly cap on how much you can deposit into your 31000 account. Once a limit is in place, it takes effect immediately and cannot be raised without a mandatory cooling-off period — so you stay in control even in the heat of the moment. Lowering a limit is always instant.
Choose how long you want to play in a single sitting, and 31000 will send you a clear on-screen reminder when your chosen session duration is reached. Taking short breaks keeps decision-making fresh and enjoyable. You can customise reminder intervals to whatever cadence suits your playing style.
Your complete deposit, withdrawal, and wagering history is available in real time from the account dashboard. Reviewing your actual numbers — rather than relying on memory — is one of the most effective ways to keep spending aligned with what you originally planned. Transparency starts with data you can actually access.
Need a short break from gaming without closing your account permanently? A cool-off period lets you pause all gaming activity for a defined window — from 24 hours up to several weeks — while keeping your account and balance intact. During a cool-off, you will not receive any promotional communications from 31000.
If you feel that a longer break is the right choice, self-exclusion allows you to close access to your account for a minimum period of six months or permanently. During the exclusion period, you will not be able to log in, deposit, or participate in any promotions. Contact our support team to activate self-exclusion at any time.
31000 strictly enforces the minimum age requirement of 21 years for all players in the Philippines. Identity documents are reviewed during registration and at withdrawal stage. If there is any doubt about a player's age at any point, the account will be temporarily suspended pending verification — the safety of minors is non-negotiable.
Gaming is designed to be entertaining. But for a small number of players, it can start to feel compulsive — and recognising those early signs makes a real difference. Here are some honest questions worth asking yourself from time to time:
If any of these questions feel uncomfortable to answer, please consider using the cool-off or self-exclusion tools above, or reach out to one of the support resources listed on this page. You are not alone, and getting support is a sign of strength — not weakness.
31000 operates on the principle that sustainable entertainment is better for everyone — players, families, and the platform alike. We actively design our interface to avoid features that encourage chasing losses or reckless wagering, and we never target marketing communications at players who have recently activated responsible gaming tools or who have shown signs of problematic behaviour. Our support team is trained to listen without judgement and to connect players with both in-platform tools and external professional resources appropriate for the Philippines.
We are committed to ongoing improvement of our responsible gaming programme. This means reviewing our tools regularly, consulting with player welfare organisations, and ensuring that every Filipino player who comes to 31000 for entertainment leaves the experience with their finances and wellbeing intact. Gaming with us should always feel like a choice — never a trap.
If you or someone you care about needs to talk to a professional, the following organisations provide confidential support for gambling-related concerns in the Philippines. All resources listed below are free to access.
The National Center for Mental Health provides a 24-hour crisis line — 1553 — for anyone experiencing mental health difficulties, including those related to compulsive gaming or gambling. Calls are free from any landline or mobile number in the Philippines, and all conversations are handled with complete confidentiality.
In Touch Community Services offers counselling and peer support for Filipinos dealing with addictive behaviours. Their multilingual team is accessible by phone and online, making it straightforward to find help regardless of where in the Philippines you are located. No referral is needed to make an initial enquiry.
Our own support team is always available to help you activate any responsible gaming tool on your account, answer questions about your options, or simply listen if you want to talk through how your gaming has been feeling lately. Reach us at [email protected] — we respond to all responsible gaming enquiries as a priority.
Register with 31000 today and enjoy sports betting, live casino-style games, lottery draws, and mobile-first entertainment — all with built-in tools that keep the experience firmly in your hands. If you already have an account, log in to access your responsible gaming dashboard right now. For any questions, the FAQ page has quick answers on limits, exclusions, and account controls.