31000 Privacy Policy — Your Data, Handled with Care

When you register an account on 31000, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account credentials, your preferred payment method details (such as GCash or Maya account references), and any documents you submit for identity verification purposes. As you use the platform, we automatically gather technical data such as your device type, browser, IP address, operating system, and session activity logs — this helps us detect fraud, maintain platform stability, and improve the overall experience for Filipino players. When you make deposits or withdrawals, transaction records including amounts, timestamps, and payment channel identifiers are stored securely as part of your account history. If you contact our support team, the content of that communication — including any attachments — is retained to help us resolve disputes and improve service quality. We do not collect data from third-party social platforms, and we do not use cookies for advertising profiling; the cookies we set are strictly necessary for platform functionality and session management. All data collection is limited to what is genuinely needed to operate the platform safely, verify your identity, and comply with Philippine regulatory requirements.

Your personal data is used primarily to create and manage your 31000 account, verify your identity in line with Philippine anti-money laundering requirements, and process your deposits and withdrawals accurately and on time. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to these policies — and, where you have opted in, to inform you about relevant promotions and platform updates. Technical and behavioural data is used internally to detect unusual or fraudulent activity, protect the platform against abuse, and to maintain the quality and reliability of the mobile gaming experience for all registered players. We do not use your data to build advertising profiles or sell insights to third-party marketers under any circumstances. Aggregated, anonymised analytics may be used to understand how players as a whole interact with different sections of the platform, but this information cannot be traced back to any individual. Where we send you optional marketing communications, you can withdraw your consent at any time through the notification settings in your account dashboard. All processing is grounded in one of the following lawful bases: performance of your account contract, compliance with a legal obligation, or our legitimate interest in operating a safe and fair platform.

31000 does not sell, rent, or trade your personal data to any third party for commercial purposes — this is an absolute commitment to every player on our platform. We share data only with carefully selected service providers who help us operate the platform, including payment processors (such as GCash and Maya gateway partners), identity verification services, and cloud infrastructure providers; all such partners are contractually required to handle your data securely and only for the specific purpose for which it is shared. In certain circumstances, we are legally obligated to disclose data to Philippine government authorities, regulatory bodies, or law enforcement agencies — for example, in connection with anti-money laundering investigations or court orders — and we will always comply with such requirements. If 31000 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under equivalent privacy protections and with prior notice where practicable. We will never share your data with any third party for the purpose of direct marketing without your explicit prior consent. Any third party that receives your data is subject to strict contractual obligations and is not permitted to use it for purposes beyond what we have authorised.

All personal and financial data collected by 31000 is stored on secure servers using industry-standard encryption both at rest and in transit, ensuring that your information is protected from unauthorised access at every stage of its lifecycle. We maintain strict access controls so that only authorised personnel with a legitimate operational need can view your data, and all internal access is logged and audited on a regular basis. Payment details such as card numbers or full bank account information are never stored directly on 31000 servers; payments are tokenised through our certified payment gateway partners in accordance with applicable security standards. In the event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by applicable law, and we will take immediate steps to contain and remediate the breach. We conduct periodic security reviews and vulnerability assessments to ensure that our technical safeguards remain effective against evolving threats. While no online platform can guarantee absolute security, 31000 applies reasonable and proportionate measures to protect your data and will act swiftly should any incident occur.

We retain your personal data for as long as your account remains active and for a further period after account closure as required by Philippine law and our internal compliance obligations — typically a minimum of five years for financial transaction records in line with anti-money laundering regulations. Account profile data is retained for the same period to support the resolution of any disputes, chargebacks, or regulatory inquiries that may arise after your account is closed. Support communications are retained for a maximum of three years unless they form part of an active dispute or legal matter, in which case they are kept until that matter is fully resolved. After the applicable retention period expires, your data is securely and permanently deleted or anonymised so that it can no longer be linked to you. You may request early deletion of certain data categories that are not subject to mandatory retention obligations — the process for making such a request is described in Section 6 below. We will always be transparent about what we can and cannot delete at your request, and we will explain the legal basis for any retention that continues after your account closure.

As a player registered with 31000 in the Philippines, you have a clear set of rights in relation to your personal data that we are committed to upholding. You have the right to access the personal data we hold about you by submitting a request to our support team — we will respond within a reasonable timeframe and provide you with a copy of the relevant information free of charge. If any data we hold about you is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly upon verification. Where your data is no longer necessary for the purpose it was collected and is not subject to a legal retention obligation, you have the right to request that it be deleted — we will confirm whether deletion is possible and carry it out accordingly. You also have the right to object to processing based on our legitimate interests, and the right to restrict processing while a complaint or query is being investigated. To exercise any of these rights, please contact our support team at the email address listed in the footer of this page; we may need to verify your identity before processing the request to ensure that we do not inadvertently disclose your data to an unauthorised party.

31000 may update this Privacy Policy from time to time to reflect changes in the way we operate the platform, the services we offer, or applicable Philippine laws and regulations. When we make material changes, we will update the "last updated" date at the top of this page and, where the change is significant, we will notify registered players through an in-platform alert or via the contact details on file. Your continued use of the 31000 platform after the updated policy has been published constitutes your acceptance of the revised terms; if you do not agree with any change, you should stop using the platform and close your account. We encourage you to review this page periodically so that you are always informed about how your data is being handled. Previous versions of this policy are not published publicly but can be made available on request for the purpose of resolving a genuine dispute.